The web of the URL “elisabetmoreno.com” (herein, “ELISABET MORENO”) is the property of ELISABET MORENO ZAPATA, with NIF 48921216D and registered office at C/Pintor Gisbert, 10, Bajo, 46006 Valencia.

It is important you read these terms and conditions of sale (herein “Conditions of Sale”) before purchasing products through our website, since this will be ruled by these Conditions of Sale and involves their acceptance.


  1. Referring to these Conditions of Sale.

These Conditions of Sale are applicable to all the orders and purchases made through our website. ELISABET MORENO may, at any time, amend these Conditions of Sale through the publication of the corresponding amendments on the website with the aim of informing the user.

Unless, in accordance with the provisions of current regulations, acceptance of the amendment by the consumer is necessary, any change in the Conditions of Sale will be applicable from the same date of publication of the revised Conditions of Sale or thereafter on this date.

We recommend consulting this page periodically to find out all the changes that apply to you.

As user of ELISABET MORENO website, you acknowledge that you have the legal capacity to bind yourself and contract our products and services.

ELISABET MORENO informs that the procedures in order to purchase the products are those described in these Conditions of Sale, as well as other specific ones that are indicated on the screen during navigation so that the client acknowledges and accepts these procedures as necessary to access the products and services offered on the ELISABET MORENO website.


  1. Your account.

For the purchase of products through ELISABET MORENO website, the user must complete a registration form or continue as a guest. Only users aged eighteen (18) or over may register. This registration is free and only the form included in the corresponding section needs to be completed or, during the purchasing process, accepting the terms and conditions.

In accordance with the legislation in force in the Spanish State (Constitutional Law 15/1999 of 13 December and Law 34-2002 of 11 June of Information Services and E-Commerce), we guarantee your privacy and under no circumstances will the data provided by you be passed on to third parties, individuals or companies.

If you create an account (password and username) in our website, ELISABET MORENO will be responsible for maintaining the confidentiality of your username and password, as well as restricting the access to this data. On creating your account, you promise to accept the responsibility for all the activities and purchases that are made.

The username and password are identifying and enabling elements to accede to and make purchases and have a personal and non-transferable nature.


  1. Making an order.

To purchase products you must proceed as follows:

  • Read the Conditions of Sale.
  • As a registered user, provide your name, address, telephone number, e-mail address, payment details and other legally required information to be able to process your order.
  • Provide a valid delivery address.
  • Have the legal capacity to formalise binding contracts.


  1. Preparation of orders and formalisation of contracts.

Once you have formalised your order(s) through the ELISABET MORENO website, we will send you an e-mail confirming the reception of your order(s) and with the detailed information of the products purchased. The contract is formalised when ELISABET MORENO sends you the delivery confirmation to the e-mail address provided at the time of purchase. Contact us if you have not received the delivery confirmation during the seven (7) working days after making the purchase.

If you want to change or cancel your order before it has been sent, you must contact us as soon as possible by means of any option indicated in the contact section.  


  1. Prices, delivery and handling, taxes and other charges

The price paid for a product will be the current price at the time the purchase is made and will be established in the Confirmation of reception of the order. All the prices will be paid in euros (EUR).

The prices of the product include VAT, but not the delivery costs or taxes applicable to other countries. The delivery and handling costs as well as the corresponding VAT or other taxes, are shown clearly on the screen before completing the order and will be shown again in the Confirmation of reception of the order.

The prices of the products and the delivery and handling costs may change at any time, although the changes will not normally affect the orders for which the Confirmation of reception of the order has already been sent


  1. Payment.

The ELISABET MORENO website has a secure SSL and CES payment system that avoids all possible manipulation of your data when sent by Internet. Your bank details are only legible from the banking entity that acts as the intermediary between you and ELISABET MORENO.

Payment will be made through the method you choose during the purchasing process (Credit/debit card, bank transfer or Bizum).

For the majority of payment methods, this will be charged to the payment service applicable at the time of formalising the purchase, with all the taxes and delivery costs and/or other possible arising charges included.

The information you provide us with by virtue of this section will be used exclusively to complete the purchasing process and procedures for refunds in the case of cancellation of your order in total or part.


  1. Delivery of your order.

The estimated delivery time of your order is 4-7 working days and the reception by the buyer will depend on the country of destination. National delivery will be 24  to 48hrs, while the international service may be 4 to 10 days.

If you purchase any article out of stock, we will contact you immediately to inform you, and arrange an approximate delivery date.

Once your order has been sent, you will receive the necessary information for monitoring the delivery


  1. Ownership of the products.

The ownership of the products will be that of the purchaser only when ELISABET MORENO has received the full payment for the order, including the taxes, delivery costs and other charges that may arise for the purchase. You assume the responsibility of the products from the time of reception.


  1. Returns and refunds.

Right of waiver

In case of exercising your right of waiver, you must inform ELISABET MORENO in a period of not more than seven (7) days from the reception of your order (according to Article 44 of Law 7/1996 of 15 January about Ordering of Retail Commerce amended by Law 47/2002 of 19 December).

In accordance with the applicable regulation (information, waiver and additional charges), you have the right to waiver within a period of fiveteen (15) days, as from the day following the reception of the products, a period within which you can return the products and request a refund of the amount paid, delivery costs excluded. This right of waiver applies to all products, whether in promotions or otherwise.

The delivery costs of a return are met by the purchaser.

Once ELISABET MORENO has received and validated a returned product, it will confirm to you the validation and the amount corresponding to the returned product and you will be reimbursed. This reimbursement will be made when the following conditions are complied with:

  • The products have not been manipulated inappropriately and which causes a reduction in their value.
  • The original box of the product is also returned without also having suffered unnecessary and inappropriate manipulation.
  • The products cannot be used.

The reimbursement of the products returned will only be made to their purchaser and always by means of the same method in which the payment was made. In no case will the addressee of the reimbursement be a different person from the purchaser.

Except in the case that ELISABET MORENO has provided a defective product, we do not accept the return or reimbursement of a product in bad condition and/or shows signs of wear and tear or of having suffered an unnecessary and/or inacceptable manipulation. We only accept the necessary and justified manipulation of the product to establish the characteristics or functioning of it.

 Excluded products

ELISABET MORENO does not accept under any circumstances returns or changes of any personalised or manipulated product.

Return of defective products

As a consumer you have the right to return a defective product and be reimbursed with the amount paid for the product, plus the delivery costs arising from the procedures necessary to make the return.

To process the return of a defective product, get in touch with us by email (info@elisabetmoreno.com) and we will inform you of the necessary procedures.

If you need to return a defective product outside the established time limit of fiveteen (15) days, according to the regulation of the European Union about consumer rights, you must contact us by email or call  at +34 656 66 26 46.


  1. Guarantee of the Consumer / Responsibility of ELISABET MORENO.

ELISABET MORENO guarantees you that any product purchased on its website fulfils the criteria of rigour and quality required in the manufacture of all its products.


  1. Contact details.

ELISABET MORENO will help with any question related to the orders on its website. You can contact our team in the following ways:

  • Calling the number +34 656 66 26 46 (Monday-Friday 8 a.m. to 4 p.m.)
  • By email to info@elisabetmoreno.com


  1. Transfer of rights and obligations to third parties.

These Conditions of Sale are binding for both you and ELISABET MORENO. They will also be binding for any person or organisation that ELISABET MORENO may transfer its rights and obligations.
You may not transfer or cede in any way your contract with ELISABET MORENO


  1. Competent Applicable Law.

These Conditions of Sale, the relationship between client and ELISABET MORENO, as well as any contract held between ELISABET MORENO and the client, is ruled by Spanish legislation.



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